export enum UserRole {
  CITIZEN = 'CITIZEN',
  OFFICER = 'OFFICER',
  CMO = 'CMO'
}

export enum GrievanceStatus {
  PENDING = 'PENDING',
  ASSIGNED = 'ASSIGNED',
  IN_PROGRESS = 'IN_PROGRESS',
  RESOLVED = 'RESOLVED',
  CLOSED = 'CLOSED',
  ESCALATED = 'ESCALATED'
}

export interface Grievance {
  id: string;
  ticketNumber: string;
  title: string;
  description: string;
  department: string;
  category: string;
  status: GrievanceStatus;
  createdAt: string;
  updatedAt: string;
  citizenName: string;
  contactNumber: string;
  district: string;
  taluka: string;
  assignedOfficer?: string;
  resolutionRemarks?: string;
  slaDeadline: string;
  priority: 'LOW' | 'MEDIUM' | 'HIGH' | 'URGENT';
}

export interface User {
  id: string;
  name: string;
  role: UserRole;
  department?: string;
}